Sports / Casino
vtp99 collects only the account and transaction data needed to run your wallet, process payments through Rocket and Upay, and keep your sessions secure. This policy sets out exactly what we collect, why we hold it, and what you can do about it — availability of services depends on your local law and eligible regions.
When you open an account on vtp99, we collect the details you enter during registration: your name, email address, and the mobile wallet identifiers you use for transactions — including Rocket and Upay payment references. We also collect device-level signals such as browser type, IP address and session timestamps. These are used to authenticate your login, route your wallet activity correctly, and detect unusual access patterns on your account. We do not sell your personal data to third parties. We share only the minimum required with payment processors handling your Rocket or Upay transactions, and with technical partners who operate infrastructure on our behalf under data-handling agreements. Where local law in Bangladesh requires us to respond to a lawful disclosure request, we follow that process — but we do not volunteer your data beyond what is required. Cookies and local storage help us keep your session active across pages and remember your wallet preference. You can clear these from your browser at any time; doing so will sign you out. Retention periods depend on regulatory requirements applicable to your region, and we review stored records on a scheduled basis.
This policy covers data processed through the vtp99 platform directly. It does not extend to third-party services you access via links on our pages, nor to payment processors operating their own separate terms. Understanding the boundary helps you know who to contact for different data questions.
Data you submit during registration, login and account updates — name, contact details, wallet identifiers — falls inside this policy. We control that data and you can request a review or correction through our support route.
Wallet activity linked to Rocket or Upay payments is processed jointly with those payment providers. vtp99 holds a transaction reference; the full payment record sits with the respective provider under their own terms.
Browsing behaviour, session duration and in-lobby navigation data are collected to maintain your session and improve page performance. This data is handled solely by vtp99 and its infrastructure partners.
External links, studio game frames from PG Soft, Habanero, Microgaming or Joker, and any off-site tools operate under their own privacy terms. Our policy does not cover data those services collect independently.
You hold several practical options for the data vtp99 holds on your account. Start by logging in and opening the Account Settings page — your registered name, contact details and linked wallet identifiers are displayed there, and most fields can be edited directly without contacting support. If you spot an entry you cannot correct yourself, raise a support ticket with the specific field name and the correction you need; our team reviews those requests against your verified account details. To request a full summary of the data we hold, send a written request through our published support contact route. Include your registered email address so we can match the request to your account record. You may also ask us to delete non-essential data where no legal or regulatory hold applies — we will confirm whether the request can be fulfilled in full or in part. Closing your account does not automatically erase all records; some transaction data is retained for the period required under applicable rules in your region. If you have a question about a specific data point, the support route below is the right place to start.
Log in and open Account Settings to see the personal details and wallet identifiers we hold. Most fields are editable directly from that page without needing to contact anyone.
If a field is locked or shows an error, raise a support ticket naming the specific field. We match your request to your verified account before making any change.
Send a written request to our support contact with your registered email address. We will compile the data held on your account and share it through a secure reply.
You can ask us to remove non-essential data. We will confirm what can be deleted immediately and what must be kept under applicable retention rules for your region.
If you have a question about this policy, the data we hold, or a specific account record, use one of the contact routes published on vtp99. All privacy-related requests should include your registered email address so we can locate and verify your account before responding.
Open the live chat widget from any page on vtp99 and describe your privacy question or data request. Have your registered email ready so we can pull up your account.
Send your written data request or policy question to the support email address listed on the Contact page. Include your registered email and the specific data point or correction you are asking about.
The Help Centre on vtp99 covers common account and data questions. Check there first for steps on editing your profile, reviewing wallet records or managing cookie preferences in your browser.
vtp99 applies technical access controls on stored account records so that only authorised processes and verified support staff can read them. Your session token is issued fresh at each login and expires when you sign out or after a period of inactivity — this limits exposure if you share a device. We do not store raw payment credentials; Rocket and Upay transactions pass through the respective provider's secure channel, and we hold only the reference needed to match your wallet activity to your account.
Cookies on vtp99 keep your session active and remember wallet preferences. Clear them from your browser settings at any time; this signs you out but does not delete your account data from our servers.
Your password is stored in hashed form — we cannot read it, only verify it. If you suspect unauthorised access, change your password immediately from Account Settings and contact support through the live chat route.
We keep account and transaction records for the period required under applicable rules in your region. When the retention period ends, records are scheduled for deletion or anonymisation on a regular review cycle.
When this policy changes in a material way, we post a notice on the vtp99 site. Continuing to use your account after the notice period means you have seen the update; contact support if you have questions before that period ends.
These answers cover the questions we see most often about account data, wallet records, cookies and contact rights on vtp99. If your question is not here, use the support contact routes listed above.
We collect your name, email address and the mobile wallet identifier you link at registration — for example a Rocket or Upay reference. We also record device and session signals like browser type and IP address to authenticate your login and protect your account from unusual access.
We share the minimum needed with payment processors handling your Rocket or Upay transactions, and with infrastructure partners under data agreements. We do not sell your data. Where applicable law in Bangladesh requires a lawful disclosure, we follow that process and do not volunteer information beyond what is required.
Log in and open Account Settings to view and edit most fields directly. For locked fields or corrections you cannot make yourself, raise a support ticket naming the specific field. We match every correction request to your verified account details before making any change.
You can request deletion of non-essential data by contacting support with your registered email. Some transaction records must be kept for the retention period required under rules applicable to your region. We will confirm in writing what can be deleted immediately and what must be retained.
Cookies keep your session active across pages and save your wallet preference. Clear them through your browser settings whenever you like; this signs you out of the current session but does not remove your account data from our servers. No marketing tracking cookies are placed without your browser's standard consent mechanism.
No. Game frames from PG Soft, Habanero, Microgaming and Joker operate under those studios' own terms inside the lobby. vtp99's policy covers data you submit to us directly. Any data those game frames collect independently is governed by the respective studio's own privacy terms, not ours.