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These legal terms set out how vtp99 operates its platform, what rights you hold as an account holder, and the conditions that govern your use of this site. Access and eligibility depend on your local law and the eligible regions we serve.
vtp99 publishes these terms so you can read exactly what governs your account before you act. Every section is written to reflect what the platform actually does — not aspirational language. Where local law in Bangladesh affects the availability of a feature or a payment route, we say so plainly rather than leaving you to guess. Your use of the platform constitutes acceptance of these terms, and we update them when our operations change. You will see a notice on the site when a material update is made. Transactions processed through Rocket or Upay are subject to the individual terms of those payment services in addition to our own. We do not override or supplement what those providers publish. If there is a conflict between our terms and a payment provider's terms for a specific transaction, the more restrictive condition applies. Bangladesh law and the laws of your eligible region determine what portions of this policy are enforceable for you. We do not represent that every feature described here is available in every jurisdiction. Review the access conditions shown in your account area before you transact.
Transactions via Rocket follow both Rocket's own published terms and our platform policy. Where the two differ on a transaction condition, the more restrictive rule applies to your account.
Upay payments are processed under Upay's own service agreement alongside our terms. Check your Upay account for applicable limits before initiating a wallet transfer on vtp99.
bKash is a widely used mobile wallet in Bangladesh. Whether it is available as a deposit route for your account is shown in your account wallet section — we do not confirm availability here.
Nagad operates independently of vtp99. Any Nagad transaction made through your account is governed by Nagad's own user agreement in addition to these terms.
This policy applies to your account activity on vtp99 and the services directly operated by us. It does not extend to third-party payment providers, external studios or any linked service not hosted under this domain. Understanding what falls inside and outside this scope helps you know where to direct a question or a dispute.
Login, registration, session behaviour and account suspension or closure are fully within the scope of these terms. Any restriction applied to your account is governed here. Eligibility depends on your local law and the eligible regions we serve.
Deposits and withdrawals processed through your vtp99 wallet fall under this policy for the platform side of the transaction. The payment provider — Rocket, Upay or another configured rail — governs the movement of funds on their side.
Game titles, lobby content, promotional notices and editorial copy published on vtp99 are covered by this policy. Studio-level content from PG Soft, Habanero, Microgaming or Joker is subject to each studio's own content terms.
Any service not hosted directly on vtp99 — including external payment apps, device operating systems or linked sites — is outside the scope of these terms. Disputes with those providers must be directed to them directly.
Your account on vtp99 comes with a set of practical rights you can exercise at any time. You can review your transaction history directly inside the signed-in account area — every deposit and withdrawal tied to your wallet is logged there with a timestamp and payment method. If your account details are incorrect — name, contact address, linked mobile number — you can correct them through the account settings section without contacting support first. For questions about how your data is handled or how a policy decision was reached, our support team is the right first contact. We aim to respond through the route you use to reach us; we do not commit to a specific response window because that depends on queue volume at the time. If a decision about your account needs to be revisited, you can formally request a review by writing to our support channel and stating the specific decision and the grounds for your request. We keep a record of those requests.
Open the transaction history tab in your signed-in account to see a full log of deposits, withdrawals and wallet activity. Filter by date or payment method to find a specific entry.
Update your registered name, email or linked mobile number through account settings. Some changes may require identity verification — follow the steps shown on the settings page.
Send your question to the support channel you prefer. State which part of the policy applies so our team can route your query to the right area. Keep a copy of what you send.
If you believe an account action was taken in error, write to support with the decision details and your grounds. We log every review request and respond through the same channel.
For questions specifically about these legal terms, your rights or a policy decision affecting your account, use the contact routes published on vtp99. We do not list channels or hours we cannot confirm here — use only the routes shown in the Help section of the site.
Open the live chat widget visible in the footer of vtp99. State your account username and the policy section your question relates to so the team can help without back-and-forth.
Use the email address published in the Help section of your signed-in account. Write your query in English, include your registered mobile number and a brief description of the policy matter.
The Help section inside your signed-in account lists current contact options and directs you to the right team for policy, transaction and account access queries. Start there before using external channels.
vtp99 collects only the account and transaction data needed to operate your wallet, process your payments and keep your session secure. We do not sell your information to third parties outside what is required by payment processing and applicable law in your eligible region.
We use cookies to keep your session active and remember your account preferences. You can manage cookie permissions through your browser settings. Blocking essential cookies may affect your ability to stay logged in.
Your account password and linked mobile number are the primary access controls. We do not ask for your password through chat or email. If you receive such a request, do not respond and contact support immediately.
We retain transaction records and account data for the period required by applicable law in your eligible region. You can request a summary of the data we hold by contacting support through the Help section of your account.
To request a correction or deletion of your personal data, write to our support team through the published email channel. State the specific data and the action you want taken. We process requests in line with applicable law.
These answers address the policy questions our account holders ask most often. If your question is not covered here, use the support routes listed in the Help section of your signed-in account.
Yes. Your local law and the eligible regions we serve determine which parts of this policy are enforceable for you. Access to specific features and payment routes depends on your jurisdiction. Review the access conditions shown in your account area before transacting.
You can view your full transaction history inside the signed-in account area at any time. For a formal data summary request, write to support through the email route published in the Help section. We process requests in line with applicable law in your eligible region.
Open account settings while signed in and update the relevant fields. Some changes — such as your registered name or linked mobile number — may require identity verification. Follow the steps shown on the settings page and contact support if the update does not complete.
The platform side of every Rocket or Upay transaction is covered by these terms. The payment provider governs the movement of funds on their side under their own published agreement. Where the two sets of terms differ on a specific condition, the more restrictive one applies.
Write to support through the published email or live chat channel. State the specific decision, the date it was applied and the grounds for your disagreement. We log every review request and respond through the same channel you used to contact us.
We publish a notice on vtp99 when a material update is made to these terms. Check the site when you sign in if you want to stay current. Continuing to use your account after a notice is posted constitutes acceptance of the updated terms.